Optimus answers your customers in Darija, Iraqi Arabic, French or English, takes their orders and logs them in your sheet. Your team only steps in when it matters.
Running for businesses in Algeria and Iraq
Demo conversation, same pipeline our clients run in production.
In production at
Optimus plugs into your channels and your catalog. It answers, sells and logs every order, and hands the hard cases to a person.
Darija, Iraqi Arabic, Arabizi, French, or all of them in one message. Optimus gets to the same intent.
check_stock · iPhone 15Product, model, wilaya, delivery type and phone number. Nothing missing when your team calls to confirm.
Prices, stock and policies come from your own sheet. Change a price there and Optimus knows.
| Product | Stock | Zone |
|---|---|---|
| iPhone 15 128GB | In stock | 58 |
| iPhone 15 256GB | 2 left | 58 |
Synced a minute ago
Complaints, exchanges and special requests go to your team with the full conversation.
Complaint, assigned to your team
Follow-ups and win-back campaigns through official WhatsApp templates.
سلام سارة، رجع عسل السدر اللي عجبك. تحب نحجزلك واحد؟
No migration. Optimus connects to your channels and your back office.
Most chatbot builders are made for English and for flows you draw yourself. Your customers don't write like a flowchart.
| What you need | Typical chatbot builder | Optimus |
|---|---|---|
| Customers writing in Darija, Iraqi Arabic or Arabizi | Built for English or formal Arabic | Understands dialects and mixed messages |
| Taking a complete order | Flows you build and maintain yourself | Wilaya, stop-desk or home delivery, phone, built in |
| Prices and stock that change every day | Edited by hand inside the bot | Read live from your sheet or database |
| When a person needs to step in | Customer starts over with your team | Handover in Chatwoot with the full history |
| Setup | You configure everything | We set it up on your catalog with you |
WhatsApp Business, Instagram and Messenger, through Meta's official API. Your numbers and pages stay yours.
Products, prices, delivery zones, return policy. Keep them in Google Sheets if that's where they live today.
Every conversation is logged. Your team sees what Optimus said and can take over any chat.
Teams in Algeria and Iraq that handed their repetitive conversations to Mercus.
Messages came in on three apps and the team couldn't keep up.
One agent now answers and sells on WhatsApp, Instagram and Facebook from a catalog the team edits in Google Sheets. Past buyers get win-back campaigns on WhatsApp.
The same question all day long: do you have this model?
The agent searches live device inventory, answers in Darija and sends tricky cases to staff in Chatwoot.
The front desk spent its day on the same treatment questions.
An Iraqi-dialect assistant answers patients and passes them to the clinic team once they're ready to book.
Also running at Al-Fahad Kitchens, Natural Labs and Thrifty Shop.
Everything runs on the same dialect engine and integrations that power Optimus.
Customer service and order management for e-commerce brands and clinics.
Phone agents that pick up, answer the common questions and book appointments in Darija.
A process no product covers? We build it on the same engine, connected to your systems.
Most AI tools are built for English first.
Our customers write in Darija, Iraqi Arabic, Arabizi and French, often in the same message. They order on WhatsApp, pay on delivery and want an answer now.
We started Mercus to build AI that handles that properly and runs on the tools businesses here already use.
Send us a few details. We'll set up a demo with your real products and show it to you on WhatsApp.
Rather talk now? Message us on WhatsApp
We'll reach out on WhatsApp to set up your demo.